The General Department of Taxation has issued Decision 1652/QD-TCT promulgating the Plan for the implementation of Decision 468/QD-TTg dated March 27, 2021, approving the project on renewing the implementation of the one-stop, one-stop-shop mechanism in the settlement of administrative procedures.
Accordingly, the Plan of the General Department of Taxation sets specific targets in 2022 as follows:
– Reduce the waiting time of people and businesses in the One-Stop Department to a maximum of 30 minutes per transaction.
– At least 30% of taxpayers who carry out procedures do not have to provide accepted information, papers, and documents when successfully carrying out the previous procedure.
– The satisfaction level of organizations and individuals for the quality of public services reaches at least 95% by 2025.
To accomplish the goal, the General Department of Taxation focuses on implementing some tasks:
– Completing the guiding documents, implementing the plan and procedures to guide the implementation of the one-stop and one-stop mechanisms in receiving and resolving tax procedures.
– Create a database of dossiers, papers, and results of handling procedures associated with the process of receiving and handling administrative procedures.
– Renewing the management organization, connecting data sharing for the simplification in the preparation, reception, and settlement of administrative procedures dossiers under the oneway.
– Expanding the reception and settlement of procedures in a way that does not depend on administrative boundaries.
– Improving the initiative, efficiency, and productivity of the One-Stop Department.
– Renew the supervision and evaluation of the quality of settlement of administrative procedures.
Source
Kim Anh