CLIENT information is one of the vital factors for CPA VIETNAM. Recognizing the importance of client information, CPA VIETNAM has established and implemented a systematic and stringent information confidentiality policy.
1. Purpose and Scope of Information Collection
CPA VIETNAM may collect information including, but not limited to:
- Full name and contact information (email address, phone number, address);
- Business information and service requirements;
- Data generated during the client’s communication with or use of our services.
The information is collected for the following purposes:
- Providing and improving the quality of auditing, financial advisory, and tax advisory services;
- Contacting, supporting, and providing client care services;
- Complying with applicable laws and regulations.
2. Scope of Information Use
CPA VIETNAM uses client information for the following purposes:
- Providing services at the client’s request;
- Sending information about services, policies, or important updates;
- Improving website quality and user experience;
- Supporting internal management and quality control activities.
We are committed to not using personal information for purposes other than those stated above without the client’s consent.
3. Information Retention Period
Clients’ personal information will be retained:
- For as long as necessary to fulfill the purposes for which it was collected;
- Or for the period required by applicable laws and regulations;
- Or until the client requests its deletion.
4. Commitment to Information Confidentiality
CPA VIETNAM applies appropriate technical and administrative measures to protect customer information against:
- Unauthorized access;
- Misuse;
- Alteration, disclosure, or destruction of data.
Our personnel are required to strictly comply with information confidentiality and security requirements in the course of performing their duties.
5. Sharing Information with Third Parties
CPA VIETNAM is committed to not providing, sharing, or selling customers’ personal information to any third party, except in the following circumstances:
- With the client’s consent;
- At the request of a competent state authority;
- When necessary to perform services under a contract with the client, subject to appropriate confidentiality obligations.
6. Clients’ Rights Regarding Personal Information
Clients have the right to:
- Request access to, correction of, or updates to their personal information;
- Request the cessation of use or deletion of their personal information;
- Lodge complaints regarding the improper use of their information.
For any requests, please contact CPA VIETNAM using the contact information below.
CPA VIETNAM AUDITING COMPANY LIMITED
📍 8th Floor, VG Building Office Building, 235 Nguyen Trai Street, Khuong Dinh Ward, Hanoi, Vietnam
📞 Tel: +84.24 3783 2121
📠 Fax: +84.24 3783 2122
📧 Email: info@cpavietnam.vn